Multilingual Call Center and Technical Support Specialist | CazVid

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Juan R. Vazquez Romo's avatar
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Juan R. Vazquez Romo

Gómez Palacio, Durango, Mexico

System Engineer with 13 years of customer service and technical expertise

  • Gained extensive experience working in call centers and customer service for over 4 years, handling diverse client needs across multiple industries.
  • Managed technical support and network administration as a lecturer, including laboratory installation and maintenance.
  • Obtained Microsoft Office Specialist certification, demonstrating proficiency in essential office software tools.
Customer Service
Advanced
Provided bilingual customer support in call centers, resolving client issues and managing appointments and reservations.
Technical Support & Network Administration
Intermediate
Supported network administration and technical support at educational institutions, including hardware and software management.
System Analysis & Programming
Intermediate
Worked as a programmer, system analyst, and engineer, applying technical skills to analyze and resolve system-related issues.
Language Proficiency
Intermediate
Proficient in English speaking and listening, used extensively in call center roles for effective communication with international clients.
Educational & Network Administration
Expert
Led network and laboratory setup, maintenance, and technical support in educational settings, supporting teacher and student needs.

Languages

English
B2+
English
C1+
See Full Skillset on CazVid
30 Oct - Present
TELEPHONE ADVISOR
Result Cx
1-MZO - 20 OCT 2023
Bilingual Advisor
TELVISTA
1 OCT - 20 FEB 2023
Bilingual Advisor
TELEPERFORMANCE
26 Sept - 02 Dec 2022
Bilingual Customer Service
IDEAL Call Center
18-09-2021 - 18-08-2022
Telephone Advisor
BConnect
14-08-1998 - 20-02-2020
Lecturer
IFL Systems Department
Quotes for computer equipment, Installation of laboratories for the sections, Administrator of the school network, Maintenance and technical support to the entire institution, Teachers at the high school and secondary level
1998 - 2005
PROGRAMMER ANALYST – COMPUTER SCIENCE TEACHER
CCPC
View Complete Work History
🎓
ISC (System Computer Engineer)
Engineer
Completed 1996
See Education & Certifications

Call Center Agent

Experiencia en Call Center, desde renta de autos alrededor del mundo, en compañía de seguros con Wellcare, y servicios telefónicos en USA.

Despeacher

He sido agente telefónico por 4 años, he trabajado para compañías USA, desde renta de autos, citas médicas, reservaciones de hotel, hasta compañías de seguros. He sido agente Bilingüe en todos estos trabajos.

System Ennginer

I had been working with the Call Center in the last 3 years, I understood that my best goals is resolved problems and help people.nnI have aknoweld about computer with hardware and software.

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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