Dedicated technical support professional with extensive experience in client service, team training, and process optimization. Proven ability to lead, train, and resolve complex issues efficiently.
Proficient in resolving technical issues across mobile, smart home, and network platforms with high customer satisfaction.
Experienced in designing and delivering effective training sessions for technical support teams.
Skilled in conveying complex technical information clearly and empathetically to diverse audiences.
Efficiently manages multiple tasks using AI tools and browser extensions to optimize workflow.
Prestige Legal Solutions
Handled incoming calls from potential legal clients, qualifying leads and capturing accurate data., Used CMRS and AI-based tools to populate client databases efficiently., Delivered a high level of service with clear communication and confidentiality.
TTEC
Provided technical support to Verizon clients for mobile and home connectivity services., Promoted to Support Coach in 4 months and served as Temporary Trainer after 6 months., Led training sessions and provided feedback to improve team performance.
Asurion
Delivered premium technical support to high-profile clients with high-end devices., Resolved issues across multiple platforms including mobile apps and smart home technology., Ensured personalized and effective solutions while maintaining customer satisfaction.
Solarray Partners
Handled complex technical support cases for business and individual clients., Promoted to Senior Agent for 2 years and served as Trainer for 3 years., Trained new hires in sales and support procedures and best practices.
Technologist
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Capable of guiding teams through coaching, training, and support to achieve service excellence.
