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Juan
Customer Service and Sales Professional with 5+ years of experience
Contacto
Competencias
Delivered quality customer service, addressing guest needs at resorts and client inquiries in sales and insurance.
Engaged in client negotiations, closing sales in insurance, resorts, and freight logistics, using problem-solving skills.
Utilized public speaking and personal presentation skills in customer interactions, coaching, and team leadership.
Managed documentation, performed market research, and supported resource allocation across roles.
Tracked shipments, negotiated freight rates, and coordinated with carriers to ensure timely deliveries.
Educación
Idiomas
Resumen
Dedicated professional with experience in customer service, sales, logistics, and coaching, with a strong focus on client satisfaction and process efficiency.
Logros Clave
- Provided customer service at a five-star resort, ensuring guest satisfaction and managing reservations.
- Negotiated rates and secured trucking capacity, achieving a 15% profit margin on shipments.
- Organized and conducted weekly coaching sessions for an international team, supporting business goals and strategy development.
Experiencia
Administrative Assistant
Resource management., Reception of internal and external personnel to the company., Create records about performance., Preparation of accounts., Elaboration of letters., Receive and safeguard documentation.
Sales representative
Provide attention and solution to clients according to the agency's procedures., Meetings with potential customers in order to complete sales business., Support in attracting and negotiating with the Large Accounts, or with established clients., Comply with the policies for issuing insurance., Market research., Heard customers needs and offer a solution.
Customer service Agent
Provide all the attention required by guests to a five-star resort in the US., Provide details about the property, amenities, features, and nearest attractions., Educate guests all about the resort, our policies, and terms & conditions., Accomplish satisfaction rate with service provided., Heard customers' needs and offered the best option for their vacations., Complete a process of verification mandatory to provide discounts and promotions., Provide assistance with customers' needs, cancel their reservations, or reschedule.
Coach
Plan, organize and conduct weekly sessions for international team members of an American company., Develop strategies that help team members to achieve business goals and ambitions., Develop effective job coaching and employment plans., Assess the strengths of individuals and teach them to use them effectively., Keep records and documentation and prepare appropriate reports.
Carrier Sales Representative
Negotiate rates with carriers., Secure trucking capacity., Track shipment., Ensure timely delivery of goods, and resolve any issues that may arise during the shipping process., Fetch databases with lanes, carriers, accuracy and develop a network of freight., Sell the shipment to the best rate securing 15% of profit on every single transaction., Source new possibilities of create business with freight institutions.
Sales Agent
Offer reservations to a five-star resort in the US., Provide details about the property, amenities, features, and nearest attractions., Provide a repertory of activities and attractions that tourists are more willing to be engaged in., Accomplish all the indicators about quality during a sales call with a prospect., Heard customers' needs and offered the best option for their vacations., Complete a process of verification mandatory to provide discounts and promotions., Close as many deals as possible in the month and meet metrics of performance.