Juan

Community Ambassador

Incident Report Intake Representative

Served as a liaison for a banking company, providing detailed product information in compliance with bank policies., Responded to CX inquiries and provided first-contact resolution whenever possible., Provided assistance in documenting and implementing Chat LOB pilot., Documented workplace concerns and requests for guidance for a compliance services organization., Incorporated a new assortment of skills into a professional toolkit., Gained insights into various industries overseas through broad-topic research and engagement for an accurate incident management process, and its due documentation., Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Responded to customer requests for products, services, and company information., Executed contracts for high-value clients to create employee benefit programs and help policies., Managed logistical requests from multiple departments, providing quick resolutions to internal and external partners, as well as the planning and deployment for internal communications strategy., Designed and implemented internal department policies to systemize working processes and optimize working hours for department interns.

Customer Service Representative

Customer Service Representative

Business Development Representative

Generates new business by researching prospects, making initial contact (cold calls, emails, social media), qualifying leads, and scheduling meetings for Account Executives (AEs) to close deals, focusing on the top of the sales funnel to fill the pipeline with high-quality opportunities., Brought dozens of new qualified leads into our client's sales pipeline, allowing an outstanding conversion rate within campaign goals.