Juan - Digital Marketing Specialist with 5 years of experience in content strategy

Created and managed digital content strategies for brand engagement.

Managed social media platforms for clients across various industries.

Designed and executed email marketing campaigns to increase user engagement.

Utilized tools like Google Analytics to monitor and report campaign performance.

Provide orientation and customer service for general inquiries., Submit the information provided by the customer and open a new claim (Dispute)., Escalate the calls and requirements to the respective department., Take escalated calls and help the customer to solve the issue in the best way possible, following the company policies.

Assist the customer with general inquiries., Escalate the requirement to the correct department if necessary., Submit the request and open new claims according to the information and the request made by the customer., Contact a tech company to schedule the appointment., Contact the customer to provide and confirm the information regarding the date and time., On the appointment’s date, contact the technician to make sure they attended and checked on the issue, and get all the information required for the diagnosis and submit that information for review, following up with the customer throughout the process.