Dedicated professional with extensive experience in insurance policy renewals, customer support, and billing processes. Skilled in client communication, problem resolution, and technical tools. Proven ability to adapt and maintain high standards of service.
Provided customer support via calls, emails, and texts across various roles, emphasizing satisfaction and retention.
Assisted policyholders in renewals, conducting risk assessments and explaining policy benefits.
Created and managed invoices for clients, ensuring accurate records and timely processing.
Assisted customers in hotel reservations and insurance product descriptions, meeting sales targets.
Priority Insurance Agency
Assist policyholders with home and auto insurance renewals across Texas., Contact insured clients to notify them about upcoming renewals or policy non-renewals due to underwriting guidelines., Provide requotes with different carriers and clearly explain pricing changes year-over-year., Educate...
First American Telus
Handled customer complaints and concerns regarding service cancellations., Retained homeowners seeking to cancel their contracts by building trust and offering tailored solutions., Took ownership of client issues to ensure high satisfaction and retention.
Truck Port
Created invoices for multiple clients and managed weekly/monthly projections., Sent follow-up emails and reports to maintain accurate billing records., Attended meetings with clients to discuss rates and ensure timely invoice processing.
Sirius XM
Assisted dealers with activating demo signals for vehicles in inventory., Managed back-office tasks and followed up on pending cases via email.
Bachelor’s Degree
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Proficient with Salesforce, Excel, PowerPoint, Word, and billing tools, facilitating efficient workflow.
Hotels.com (SYKES)
Assisted customers in finding hotels based on preferences and budget., Processed hotel reservations and provided detailed information about amenities., Consistently met and exceeded sales targets.
