Juana - Data Analyst with 5 years of experience in finance and healthcare

Expertise in analyzing complex datasets to derive actionable insights.

Proficient in writing queries to extract and manipulate data from databases.

Skilled in creating dashboards and visual reports using tools like Tableau.

Extensive experience using Excel for data manipulation, analysis, and reporting.

Provide the best solution and the best service to the customer based on their inconvenience demonstrated on each call.

Take care of the customer information and resolve any kind of alert regarding to the fraudulent activity on the account., Provide credit information and offer the services the bank had to improve the customer experience with Capital One.

In charge to get the ideal product for each customer., Get different plans in order to cover their needs and provide good customer service.