Julian - Customer Support Specialist with 4+ years in client service and case management

Medellín, Antioquia, Colombiaen

Handled multiple customer and driver support channels simultaneously, ensuring quick resolution and satisfaction.

Trained over 100 new hires in case management and team processes, enhancing team efficiency.

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Resumen

Experienced in handling customer inquiries, technical issues, and legal case data with strong communication and team collaboration skills. Skilled in training, data tracking, and client support across diverse industries.

Video Resume

Logros Clave

Supported legal teams by tracking data and optimizing reporting for personal injury cases.

Habilidades

Customer SupportExpert

Provided technical and platform support via chat, email, and phone, resolving issues efficiently.

Case ManagementAdvanced

Managed detailed case data, coordinated with legal teams, and supported case development.

Data Tracking & ReportingIntermediate

Utilized Microsoft Excel and Office tools to monitor performance and enhance reporting workflows.

Training & MentoringAdvanced

Mentored over 100 new hires, improving onboarding processes and team productivity.

Communication Skills

Experiencia

Customer Service Agent

WebHelp / Lyft

Feb 2022 - September 2022

Managed customer and driver support through live chat, email, and phone calls., Handled multiple chats simultaneously (3+ at a time), resolving technical issues and platform-related concerns., Responded to emails with clear and timely solutions, ensuring customer satisfaction., Assisted new drivers...

Intake Specialist

Solvo Global / Steinger, Greene &amp; Feiner

Dec 2022 - Present

Managed inbound and outbound calls, gathering detailed information on diverse personal injury cases., Maintained direct communication with paralegals, legal assistants, and attorneys to support case development., Trained and mentored 100+ new hires, improving team efficiency and reducing onboarding...