Julian - Customer Service & Sales Specialist with 5+ years of client engagement

Bogotá, Bogota D.C., Colombiaen

Handled guest retention and issue resolution for Airbnb and L’Oréal, improving customer satisfaction.

Supported onboarding and training of new customer support agents, contributing to operational efficiency.

Publicado en CazVid

Resumen

Experienced in delivering customer satisfaction, supporting agents, and boosting sales in hospitality and platform support roles.

Logros Clave

Owned cross-selling and upselling initiatives, supporting hotel sales and service improvements.

Habilidades

Customer ServiceAdvanced

Provided end-to-end support, complaint resolution, and customer communication in hospitality and platform settings.

Sales & UpsellingAdvanced

Engaged in cross-selling, upselling, and closing sales for hotel room bookings and add-on services.

Training & SupportIntermediate

Supported onboarding of new agents and served as a resource for operational questions within customer support teams.

CRM & Back-office CoordinationIntermediate

Utilized CRM systems and managed back-office tasks to support customer service and sales processes.

Idiomas

English

Experiencia

Customer Service Agent

Intouch CX (Airbnb &amp; L’Oréal)

Jun 2023 - Dec 2024

Handled guest retention for Airbnb when travelers considered leaving their current stay; resolved issues to encourage guests to continue their reservation., Supported subscription retention for L’Oréal users considering cancellation by addressing concerns and proposing suitable options., Delivered...

Customer Service &amp; Sales Specialist

IGT Solutions (Hospitality – Linchris Hotels)

Jan 2025 - Jun 2025

Owned cross-selling/upselling and closing of room sales for the Linchris hotel portfolio (e.g., higher room categories, add-ons, and packages)., Supported five hotel accounts including JW Marriott Savannah and Fontainebleau Miami Beach, ensuring prompt and effective guest assistance., Transitioned...