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J

Julian

Customer Service Agent with strong problem-solving & communication skills

Contacto

Bogotá, Bogota D.C., Colombia
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Provided effective support and problem resolution for credit card and legal clients.

Communication SkillsExpert

Leveraged active listening and clear communication to address customer concerns and soothe irritations.

Problem SolvingAdvanced

Applied expert problem solving to resolve customer issues quickly and efficiently.

Legal Documentation VerificationIntermediate

Ensured validity and proper signing of court documents in legal processes.

Educación

High School
COLEGIO DE LA SALLE
Completed 2001
English and Italian
Colombo American School
Completed 2003
Mantenimiento de Computadores
Universidad Francisco Jose de Caldas
Completed 2003
Culinary School
Westminster College
Completed 2006

Idiomas

ENGLISH
SPANISH
ITALIAN

Resumen

Experienced in customer support, legal documentation verification, and product mastery, with strong communication and problem-solving skills.

Logros Clave

  • Resolved customer issues efficiently, demonstrating deep product knowledge.
  • Mastered complex product information rapidly, enhancing service quality.
  • Ensured accuracy of legal documentation by verifying signatures and court records.

Experiencia

Agent

CONCENTRIX / ENCORE
2021-03 - 2023-11

Customer service representative., Used expert problem solving and communication skills for credit card company., Resolved customer issues quickly, Rapidly mastered deep product knowledge.

Agent

HIRED EXPERTS
2024-02 - 2024-11

Leveraged advanced communication, problem solving and product knowledge for a Law Firm based in the US., Employed elevated listening skills to soothe customer irritations., As employee of Hired Experts, Cordoba Legal Group, spoke with customers to make sure all documented needed for the court case was valid and signed by hand in order for the process to continue.

Habilidades

Customer ServiceCommunication SkillsProblem SolvingLegal Documentation Verification
Publicado en CazVid - 3 jul 2025
Ver más Servicio al Cliente en BogotaIn English
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  2. /Contratar en Colombia
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