Julian - Project Manager with 10+ years of experience in Construction and Infrastructure

Directed large-scale infrastructure projects, coordinating teams, budgets, and timelines to meet organizational objectives.

Maintained effective communication channels with clients, suppliers, and regulatory bodies to ensure project alignment and transparency.

Identified potential project risks and implemented mitigation strategies to prevent delays and cost overruns.

Developed and managed project budgets, ensuring financial targets were met while maintaining project quality.

Led multidisciplinary teams, fostering collaboration and professional development to achieve project goals.

Assist guests and travel agents with their travel needs., Provide recommendations on all suitable options of distinctive hotels worldwide., Answer inquiries pertaining to the resort's amenities, services, policies., Use computerized system for tracking, information gathering, and troubleshooting.

Selection of competitive shipping lines, airlines and carriers for the routes requested by customers., Follow up to carry out the negotiation of international Sea, Air and Inland freight rates., Handling of FCL, LCL and air quotations., Constant interaction with the Freight Sales Department, forwarding and Customer Service.

Providing customer support: Provide technical support or assistance to customers who are experiencing issues with products or services., Handling customer complaints: Listen to customer complaints, investigate the issue, and work to find a resolution that meets the customer's needs., Meeting performance metrics: Evaluated based on my ability to meet certain performance metrics, such as call volume, call duration, and customer satisfaction scores.