Juliana

Bilingual Agent

Provided exceptional customer service in English and Spanish through calls and digital communications, efficiently handling flight inquiries and reservations., Resolved conflicts and addressed customer complaints, ensuring their satisfaction and loyalty through quick and effective solutions.

Bilingual Agent at health insurance

Technical Support Representative

Provided remote, English-only support for Litter-Robot customers across the USA, Canada, and the UK, with a focus on elderly users., Handled inquiries via phone, chat, and email, offering clear and empathetic guidance through product setup, troubleshooting, and maintenance., Collaborated with internal teams to resolve escalated cases and maintained accurate records in CRM systems.