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Julieth
Patient Advocate with 5+ years in healthcare and customer service
Contacto
Competencias
Provided customer support over phone and email, resolving inquiries and complaints efficiently.
Addressed complex issues in patient advocacy, claims processing, and customer support environments.
Ensured documentation accuracy and managed records in healthcare and customer service settings.
Developed reports and analyzed data for performance evaluation and business insights at Solvo.
Handled multiple inquiries and tasks concurrently in fast-paced customer service and healthcare roles.
Educacion
Idiomas
Resumen
Experienced in healthcare support, data analysis, and customer relations, committed to delivering quality solutions.
Logros Clave
- Managed patient advocacy, copay assistance, and financial aid navigation at SD Solutions.
- Built reporting tools and evaluated team performance as a Business Analyst at Solvo.
- Resolved up to 100 customer inquiries daily, supporting satisfaction and service quality at Onelink BPO and Teleperformance.
Experiencia
Patient Advocate
Copay Assistance & financial aid navigation., Claims submission & follow-up., Problem-solving and case resolution., Documentation accuracy & record management., Advocating for patient needs., Multitasking and time management., Professional email and phone.
Business Analyst
Built reporting suite and associated tools for delivering comprehensive data for different needs., Conducted evaluations to gauge performance and productivity of project teams., Delivered clear, actionable observations and offered targeted recommendations for business improvement.
Bilingual Customer Service Agent
Resolved customer inquiries over phone and by email., Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment., Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction., Input...
Bilingual Customer Service Agent
Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests., Addressed customer service inquires quickly and accurately., Employed knowledge of the latest company policies, escalating critical issues and monitoring queries in line with best...