Julio - Healthcare and Customer Support Specialist with diverse technical and soft skills

Gathered, maintained, and operated electronic data collection devices and medical equipment across multiple roles.

Provided effective customer service, utilizing multilingual skills, and established rapport to enhance satisfaction.

Operated security screening equipment and conducted physical searches to ensure safety standards without breaches.

Monitored ECG signals, performed troubleshooting, and maintained medical devices to ensure continuous patient care.

Managed medical and logistical equipment, ensuring availability and hygiene standards across healthcare facilities.

Completed training and certification to become a census taker to ensure that data was collected legally and ethically., Demonstrated strong communicating skills which facilitated the collection of census data. In order to clearly explain the purpose, ask questions, record answers, and relay information correctly., Data collection was accomplished through the use of modern electronic data collection devices, walked long hours and navigated different terrains. Which required good physical health and stamina., Worked weekends, evenings and irregular hours to meet people when they were home. Navigated efficiently through neighborhoods and understood maps to optimize time and cover the area accurately.

Expertly operate advanced screening devices (e.g., x-rays, metal detectors, and full-body scanners) to uphold security protocols, consistently achieving a 90% accuracy rate in identifying potential security threats., Possess a valid Restricted Area Identity Card (RAIC) with a purple designation, facilitating smooth access to restricted areas and reducing security clearance processing time by 20%., Efficiently greet and assist passengers in both official languages, providing guidance throughout the security screening process, resulting in a 15% increase in passenger satisfaction scores., Conduct comprehensive physical searches of individuals and luggage in close proximity, ensuring strict adherence to security standards, with zero security breaches reported during my tenure.

Loaded and unloaded an average of 150 packages per hour from delivery trucks, contributing to a 99% on-time delivery rate., Sorted and processed over 1,000 packages daily based on destination and size, reducing shipping errors by 15%., Safely operated forklifts and conveyor systems, moving approximately 2,000 packages per shift while maintaining a 100% accident-free record.

Monitored real-time ECG waveforms for 40 –46 patients, enabling early detection of cardiac irregularities and reducing adverse events by 15%., Printed, interpreted, and distributed 500+ ECG strips monthly, facilitating immediate patient care decisions and reducing response times by 20%., Established daily visits to maintain open communication with patients, staff, and families, resulting in a 25% decrease in patient complaints and increased satisfaction., Conducted troubleshooting on portable heart monitors, reducing equipment downtime by 30% and ensuring 99% continuous patient monitoring uptime.

Recorded and transmitted patients' ECG events with 100% accuracy, ensuring timely data transmission for over 500 patients., Maintained data integrity by interpreting and filing ECG transmissions on patient accounts, contributing to a 98% error-free record and aiding in precise diagnoses., Managed new patient accounts, streamlining onboarding for 100+ patients, resulting in a 25% reduction in administrative processing time., Established a trusted rapport with patients, achieving a 95% satisfaction rating, and optimized inventory management, reducing supply shortages by 20%, leading to cost savings and improved patient care.

Achieved a 98% customer satisfaction rate by establishing a friendly and helpful rapport with over 100 customers, fostering loyalty and positive feedback., Demonstrated expertise by providing knowledgeable services, resulting in a 15% increase in upsell opportunities and improved customer engagement., Successfully resolved 90% of customer issues on the first contact by offering effective problem-solving solutions, enhancing customer satisfaction, and reducing follow-up inquiries., Ensured transparency and account accuracy by proactively informing customers of updated account status and promptly modifying customer accounts in response to service requests.

Provided specialized non-invasive respiratory care to an average of 20 patients daily across various hospital units, consistently maintaining a 95% or higher patient satisfaction rating., Strictly adhered to CDC-established Isolation Precautions, ensuring zero incidents of hospital-acquired infections during the tenure., Conducted thorough patient assessments, including SpO2 measurements and breath sound evaluations, resulting in a 10% improvement in treatment accuracy and patient outcomes., Administered nebulizer treatments, oxygen therapy, aerosol therapy, and hyperinflation therapy, positively influencing over 25 patients, with a 15% reduction in hospital stay duration and a 5% decrease in readmission rates.

Sterilized and maintained critical medical equipment, including 15+ bronchoscopes, VDRs, IPPBs, and ventilators, ensuring a 100% sterile and safe environment., Efficiently managed the transportation and inventory of portable medical gases to 7+ ICUs and units, guaranteeing the timely availability of essential resources for patient care., Provided vital equipment and supplies to 15+ respiratory therapists, contributing to the smooth delivery of patient care and treatments., Actively engaged in professional development by shadowing Respiratory Therapists in various ICUs (Cardiovascular, Neuro, Shock Trauma, and ER), gaining valuable insights into critical care procedures, and contributing to improved patient care.