Este es mi perfilContactar via CazVidEste perfil está escrito en inglés
Julio
Customer Service with 10+ years in diverse industries
Video resume
Contacto
Competencias
Provided direct customer support, handling inquiries and resolving issues in multiple roles.
Led delivery projects and team contacts, coordinating efforts across diverse teams.
Handled administrative tasks in office settings and virtual environments, managing schedules and correspondence.
Effective verbal and written communication skills demonstrated in customer interactions and team collaborations.
Basic proficiency in English and Spanish, supporting diverse customer bases.
Educacion
Resumen
Experienced customer service specialist with over a decade of diverse industry involvement, including leadership roles and administrative support, seeking to leverage expertise in a virtual assistant or customer representative position.
Logros Clave
- Led delivery teams for multiple contacts in Seattle, WA, showcasing leadership skills
- Gained comprehensive experience across various companies including Telvista and Aerocalifornia
- Transitioned to roles involving administrative tasks and customer support, demonstrating versatility
Experiencia
Reservations Agent
Advising clients on offers, rates and delivery dates., Reservation processing and communication with the client., Offer of packages and additional services to clients., Receiving calls from clients interested in making reservations., Management of changes and cancellations of reservations., Handling of claims and complaints about the reservation process., Response to queries received by email., Continuous training on destinations and products offered., Management of customer complaints and claims, seeking solutions, Management of cancellations and modifications of reservations., Coordination and reservation of accommodations, flights, cars and hotels.
Seller Assistant Driver
Inventory management and replenishment of merchandise on shelves., Support in resolving customer problems and complaints., Collaboration in the implementation of improvements in the sales process., Customer service and advice on choosing appropriate products., Recording of transactions in the company system., Inventory control and request for stock replenishment., Maintaining order in the sales area., Management of returns and exchanges following established procedures., Display and arrangement of products in the store in an attractive and organized way.
Driver (self Employee)
Managed time and routes to meet customer demands and provide customer satisfaction., Supported vehicle safety and performance with basic maintenance and repairs to correct issues., Cleaned and detailed vehicle to promote passenger comfort and satisfaction., Increased reported satisfaction ratings, conversing with passengers in positive, professional manner., Represented company reputation with courtesy, quality service and professional appearance., Completed daily vehicle inspections to address cleaning, refueling and maintenance needs., Used GPS and map navigation to plan most efficient route., Recorded fuel consumption for accurate expense reporting., Responded to during emergency situations calmly and sensibly., Represented company positively on roads through safe, controlled driving.
Lead Delivery/ Driver Assistant
Fielded phone calls to politely offer effective and efficient assistance for wide-ranging delivery questions and problems., Verified work to check efficiency and accuracy of deliveries across [Location]., Unloaded, unwrapped and repackaged products to effectively manage cargo processing., Used strapping, bracing and padding to prevent load shifting and damage., Coordinated cargo loading to manage load distribution and verify secure holding., Secured items into position on trucks to prevent damage during shipment., Helped driver unload deliveries at destinations and assisted with customer service, inspections and paperwork., Interacted with customers, dispatchers and others professionally and upheld company reputation for service., Used team lifting techniques and harnesses to move as many as 99 pounds at once.