Julio - Customer Service Representative with 3+ years of client support and communication expertise

Bucaramanga, Santander Department, Colombiaen

Handled over 70 inbound and outbound calls/emails daily, ensuring high levels of customer satisfaction across US and Canadian clients.

Supported immigration application processes by managing sensitive, security-compliant documentation and communications.

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Resumen

Experienced in managing high-volume customer interactions, supporting immigration processes, and leveraging CRM tools. Skilled in communication, problem solving, and cross-department collaboration to deliver excellent client service.

Logros Clave

Cross-sold services using CRM tools and maintained inventory and delivery coordination with multiple departments.

Habilidades

Customer ServiceExpert

Provided frontline support through calls, emails, and chats, addressing client needs and ensuring service quality.

CommunicationAdvanced

Effectively communicated complex information to diverse clients and internally within teams.

Problem SolvingAdvanced

Resolved client issues efficiently through troubleshooting and personalized service solutions.

Technical SkillsIntermediate

Utilized Microsoft Office, Zendesk CRM, and Ring Central tools for customer management and operational support.

Inventory & Delivery Coordination

Experiencia

Customer Service Representative

Hart Medical Equipment Michigan / Solvo Global S.A.S

Jan 2019 - Current

Answered +70 inbound / outbound calls and emails from Medicare and Medicaid patients complying with insurance policy and security practices, Cross-selling of new lines of service with personalized pricing CRM and Microsoft office tools usage., Assure the success of the delivery of the products and...