Demonstrated experience with Microsoft Office.
Demonstrated experience with Salesforce.
Demonstrated experience with Google Drive.
TelePerformance, Gusto
Provided exceptional customer service as a Customer Service Representative for Gusto, an online HR services tool designed to simplify payroll, benefits, and HR processes for modern businesses., Assisted clients with resolving complex issues related to payroll, benefits, and HR services, ensuring a high level of customer satisfaction., Responded to customer inquiries via phone, email, and chat, offering timely and accurate solutions., Collaborated with various internal teams to address customer concerns and improve service efficiency., Contributed to the development and maintenance of a comprehensive knowledge base for internal and external use., Consistently met or exceeded performance metrics, including customer satisfaction scores, response time, and resolution rate.
Conduent, Royal Caribbean
In charge of scheduling reservations and answering inquiries from clients., Manage the sales of guest certificates, cruise packages, and refunds.
Amigo Dispatch
In charge of establishing a platform to oversee and plan owner operators' requirements for transporting loads around the United States., In charge of configuring digital platforms and phones to fit daily operations., In charge of tracking down new customers to introduce our services to.
Bachelor’s in computer with science accreditation
Law attorney degree
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Wright & Schulte LLC.
Effectively manage the overall performance of the team, providing feedback and constructive criticism to meet objectives., Responsible for managing and maintaining training for new hires., Responsible for managing and maintaining the support team's daily tasks., Overseeing performance for the support team., Provide support in the decision-making of projects and problem-solving in the development of the team., Communicate with departmental targets and follow up accordingly., Ensure all administrative duties are tracked and completed, including case creation, outage alerts, and escalations.
Wright & Schulte LLC.
Guided the client in the process of gathering evidence from the law firm., Responsible for actively working on leads to track new plaintiffs., Help clients comprehend the conditions of the retainer agreement with the legal business., Help customers gather proof for a case.
