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Competencias
Demonstrated experience with Remote technical support.
Demonstrated experience with Customer service.
Demonstrated experience with Scheduling and tracking technical orders.
Demonstrated experience with Proficient in digital tools.
Demonstrated experience with Operations management.
Idiomas
Experiencia
Customer Service Representative (Samsung Home Appliances)
Answered calls to support customers with home appliances, ensuring a courteous and efficient experience., Managed and scheduled repair appointments according to the customer’s convenience., Consistently met and exceeded company performance metrics, resolving a variety of issues efficiently., Specialized in handling dissatisfied or upset customers, turning negative experiences into restored trust in the company.
Customer Service Representative (Samsung Mobile Devices)
Provided technical assistance via phone to resolve issues related to Samsung mobile devices (setup, software, hardware, connectivity, etc.)., Guided customers step by step through remote solutions, ensuring clarity and empathy throughout the process., Scheduled repair or technical service appointments at authorized centers based on client availability and case complexity.
General Manager
Manage and coordinate administrative and remote support operations for international companies, ensuring efficiency under global standards., Monitor and control operational processes to meet deadlines and maintain high-quality output., Maintain constant communication with teams and clients abroad, adapting to different time zones, platforms, and work cultures., Resolve operational and administrative issues promptly to ensure workflow continuity.