Julio - Customer Service & Sales Specialist with 8+ years in Telecom & Financial Services

Mexico City, Mexico City, Mexicoen

Successfully closed sales deals with hesitant customers at TTech – Spectrum, increasing service subscriptions.

Managed international customer support for Avis & Budget, advising on additional services and equipment to enhance rental experiences.

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Resumen

Dedicated professional with over 8 years of experience in customer service, sales, and fraud prevention across telecom, banking, and technology sectors. Skilled in bilingual communication, client engagement, and risk management.

Logros Clave

Tracked and reported fraud cases at PayPal, supporting account security and fraud prevention initiatives.

Habilidades

Customer SupportAdvanced

Provided technical and account support across various industries including banking, travel, and telecommunications.

Sales & UpsellingAdvanced

Engaged hesitant customers to successfully close sales for subscription services, solar panels, and memberships.

Fraud PreventionIntermediate

Reported and tracked potential fraud cases, verifying account information and supporting security protocols.

Bilingual CommunicationIntermediate

Conducted customer interactions in English and Spanish, ensuring clear and effective communication.

Experiencia

Sales Agent

TTech – Spectrum

February 2015 - May 2018

Serve as a sales agent overcoming hesitant customers in order to achieve closing the sale for cable, telephone and internet services., Campaign 100% in English.

Telephone Analyst

TELvista – Avis &amp; Budget

May 2018 - November 2018

Customer support for Avis&amp;Budget with presence in countries like Australia, Canada, the United States, Mexico and Europe carrying out the process for the rent process of automobiles and persuading the client to acquire additional services or equipment (WIFI, GPS, etc) to himself and the...

Telephone Analyst

HSBC

November 2019 - May 2021

Customer service for HSBC Bank, Solving doubts and following up on clarifications for accounts, credit cards, loans, and debit cards, also offering technical support for digital channels., Bilingual campaign.

Back Office Fraud Prevention

Teleperformance – PayPal

May 2021 - February 2022

Reporting and tracking cases by verification of physical and moral, multinational Paypal accounts that are susceptible to fraud with personal information, data banking information transactions history and navigation., The follow up for a customer&#x27;s account is provided through account...