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Julio
Customer Service & Sales Specialist with 8+ years in Telecom & Financial Services
Contacto
Competencias
Provided technical and account support across various industries including banking, travel, and telecommunications.
Engaged hesitant customers to successfully close sales for subscription services, solar panels, and memberships.
Reported and tracked potential fraud cases, verifying account information and supporting security protocols.
Conducted customer interactions in English and Spanish, ensuring clear and effective communication.
Built expertise in telecom, banking, and digital services to deliver tailored support and sales solutions.
Educacion
Idiomas
Resumen
Dedicated professional with over 8 years of experience in customer service, sales, and fraud prevention across telecom, banking, and technology sectors. Skilled in bilingual communication, client engagement, and risk management.
Logros Clave
- Successfully closed sales deals with hesitant customers at TTech – Spectrum, increasing service subscriptions.
- Managed international customer support for Avis & Budget, advising on additional services and equipment to enhance rental experiences.
- Tracked and reported fraud cases at PayPal, supporting account security and fraud prevention initiatives.
Experiencia
Sales Agent
Serve as a sales agent overcoming hesitant customers in order to achieve closing the sale for cable, telephone and internet services., Campaign 100% in English.
Telephone Analyst
Customer support for Avis&Budget with presence in countries like Australia, Canada, the United States, Mexico and Europe carrying out the process for the rent process of automobiles and persuading the client to acquire additional services or equipment (WIFI, GPS, etc) to himself and the...
Telephone Analyst
Customer service for HSBC Bank, Solving doubts and following up on clarifications for accounts, credit cards, loans, and debit cards, also offering technical support for digital channels., Bilingual campaign.
Back Office Fraud Prevention
Reporting and tracking cases by verification of physical and moral, multinational Paypal accounts that are susceptible to fraud with personal information, data banking information transactions history and navigation., The follow up for a customer's account is provided through account...
Support Representative
Offering support by clarifying any doubts about the app to restaurants using Opentable.
Outbound calls
Selling Satellite Radio memberships to residents in the US, Canada, and other small states.
Outbound calls
Selling solar panels, offering home owners the chance to cut their electricity bill in half.