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Julissa
Customer Service with 2+ years of multi-role experience in tech and education
Contacto
Competencias
Collaborated effectively with colleagues in customer service and quality assurance roles.
Provided clear, detailed information to customers and supported interpretation for diverse clients.
Resolved customer complaints and identified areas for service improvement through feedback.
Maintained confidentiality and cultural sensitivity while supporting clients from diverse backgrounds.
Quickly acquired technical skills including Microsoft Office and internet use through teaching experience.
Educación
Idiomas
Resumen
Experienced in customer support, quality evaluation, interpretation, and teaching, with a focus on clear communication and client satisfaction.
Logros Clave
- Responded to customer inquiries and resolved complaints, enhancing customer satisfaction.
- Monitored and evaluated service calls to ensure quality and compliance.
- Taught computing skills and developed tailored lesson plans for students.
Experiencia
Customer Service
Responded to customer inquiries efficiently via phone and email., Resolved customer complaints with a focus on customer satisfaction., Provided detailed information on Company products and services., Actively listened to customer needs and concerns., Delivered clear and helpful explanations about products and services.
Quality Evaluator
Monitored and evaluated customer services calls for quality and compliance., Provided feedback to team members to improve service standards., Collaborated with supervisors to identify areas for improvement.
Interpreter
Provided Spanish-English interpretation for medical, legal, and customer service calls., Maintained confidentiality and cultural sensitivity while supporting clients from diverse backgrounds.
Computing Teacher
Taught basic and intermediate computing skills, including Microsoft office, internet use, and typing., Developed lesson plans and practical exercises tailored to students learning levels.