Justin - Team Leader with 8+ years of financial services and management experience

Directed teams across financial and retail sectors, focusing on staff development and operational excellence.

Handled customer and vendor issues, ensuring satisfaction and adherence to company policies.

Processed loan applications, evaluated creditworthiness, and negotiated repayment plans.

Conducted audits and quality reviews, ensuring compliance with procedures and policies.

Utilized Word, Excel, Teams, and PowerPoint for reporting, communication, and training activities.

Supervise a team of 32 team members, driving key performance metrics and providing coaching to enhance service quality and productivity., Perform talent management activities, including recruiting, hiring, onboarding, annual performance reviews, employee training development, workforce scheduling,...

Supervised, trained and motivated a team of loan officers, processors and support staff to achieve branch goals., Evaluated loan applications to determine creditworthiness., Processed payments, loan payoffs, loan applications and customer inquiries., Contacted borrowers with overdue accounts to...