K - Senior Tele calling Officer at HDB Financial Services

Chittoor, Andhra Pradesh, Indiaen

Consistently met communication and customer service metrics through high-volume outbound calling.

Improved cash flow by effectively collecting due payments from a diverse portfolio of accounts.

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Resumen

Experienced in high-volume outbound calling and adept at improving cash flow through effective account management.

Logros Clave

Reduced outstanding payments and enhanced customer satisfaction through proactive follow-ups.

Habilidades

RecruitmentIntermediate

Skilled in identifying and attracting top talent to meet organizational needs.

Customer ServiceAdvanced

Expertise in managing customer interactions and resolving issues effectively.

Performance ManagementIntermediate

Ability to assess and enhance employee performance through structured evaluations.

SEO/SEMIntermediate

Competent in optimizing web presence through search engine strategies.

Idiomas

English(R/W/S)Hindi

Experiencia

Senior Tele calling Officer

HDB FINANCIAL SERVICES LTD

2023 - 2024

Handled high-volume outbound calls, consistently meeting communication and customer service metrics.. Collected due payments from a portfolio of accounts, improving cash flow and reducing outstanding balances.. Gained foundational computer knowledge and enhanced skills in communication and negotiation through daily customer interactions.. Coordinated with cross-functional teams to streamline collection processes, enhancing overall operational efficiency and supporting timely achievement of receivables targets.