Experienced in financial data analysis, visualization, and reporting.
Utilized SQL, Excel, and statistical tools to analyze financial data and generate reports.
Created dashboards and visual reports for internal and external stakeholders.
Written complex queries to extract, manipulate, and analyze large data sets.
Worked with cross-functional teams to gather requirements and deliver analytic solutions.
Doctor ́s Clinic Roberto Portillo
Managed front-desk operations, including greeting patients, answering calls, and scheduling appointments efficiently., Maintained and updated patient records, ensuring accuracy and confidentiality in compliance with healthcare regulations., Coordinated communication between doctors, nurses and patients to streamline daily operations., Ordered and organized office and medical supplies to maintain smooth clinic workflow., Assisted with report preparation, correspondence and administrative documentation., Assisted and organized medications inventory., Improved patient satisfaction by providing clear information and compassionate assistance during visits and over the phone., Supported the medical staff in organizing meetings, maintaining calendars and managing daily administrative tasks.
Walmart Vaccine Support US (Remote) 24/7 ai.
Provided exceptional customer service to national and international patients seeking COVID-19 vaccinations through Walmart ́s support line., Assisted callers with scheduling vaccine appointments and locating nearby pharmacies or clinics with available doses., Educated patients on vaccine options (Pfizer, Moderna and Johnson & Johnson), including dosage intervals and safety information., Managed a high volume of inbound calls while maintaining professionalism, accuracy and empathy in every interaction., Guided patients through online booking systems, troubleshooting scheduling or access issues efficiently., Verified and entered patient data accurately into internal systems to ensure proper record keeping., Collaborated with team members and supervisors to streamline processes and enhance patient experience., Maintained confidentiality and compliance with company and health care information policies.
High School Diploma
Bachelor's
Bachelor in Finance
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