Experienced in customer service, technical support, and team coaching across telecom, hospitality, banking, and tech sectors, with proficiency in English and Spanish.
Handled inquiries, conflicts, and escalations across various domains including telecom, banking, and hospitality.
Conducted coaching sessions, team huddles, and performance evaluations to enhance team effectiveness.
Provided website support, SEO optimization, and multimedia management for Wix platforms.
Reviewed loan and property documents for accuracy, compliance, and adherence to standards.
Focus El Salvador (AT&T Sales Department)
Provided customer service and support for AT&T residential services., Resolved billing inquiries and handled service-related concerns., Managed and tracked agent working hours and payment schedules., Conducted performance coaching sessions and one-on-one meetings to improve agent metrics.,...
Telus International (First American)
Reviewed loan documents and property deeds for accuracy and compliance., Verified appraisal reports to ensure adherence to industry standards., Scheduled and coordinated property appraisals with assessors., Ensured all loan-related documentation met regulatory and company guidelines.
Telus International (OMIO)
Managed reservations and changes for flights, ferries, and trains., Handled calls, emails, and chat support related to cancellations and bookings.
Teleperformance (Hilton Hotels)
High School Diploma
English Studies
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Handled reservations, modifications, and guest assistance across hotel, transport, and travel sectors.
Assisted guests with reservations, pricing inquiries, and booking modifications., Provided detailed information on hotel amenities and Hilton Honors loyalty programs., Resolved customer concerns efficiently, ensuring a seamless guest experience.
Foundever (Citizens Bank & Hotels.com Support)
Managed escalation calls related to hotel bookings., Coordinated guest relocations and handled pricing and amenities negotiations., Ensured customer satisfaction by offering efficient solutions for booking issues.
Telus International (Wix)
Assisted clients with billing inquiries and account clarifications., Provided website design and editing support, ensuring functionality and aesthetic appeal., Configured SEO settings to optimize site visibility and performance., Managed Pro Galleries and multimedia integration for enhanced website...
