Experienced in facilitating bilingual communication and providing customer service in virtual environments. Skilled in troubleshooting, data organization, and teamwork to deliver high-quality support. Adept at managing multiple priorities with professionalism and cultural sensitivity.
Facilitated bilingual interpretation between English and Spanish in virtual settings, ensuring clear and accurate communication.
Provided effective customer assistance via calls, resolving issues related to payments, technical problems, and inquiries.
Troubleshot technical issues using CRM tools, ensuring quick resolution and customer satisfaction.
Maintained accurate records and organized data to streamline processes and improve efficiency.
Teleperformance S.A.S.
Facilitate verbal communication between English and Spanish speakers in virtual settings., Perform consecutive interpretation during calls while maintaining accuracy and tone., Ensure confidentiality and precision in all transmitted information., Collaborate with bilingual teams to guarantee...
Allied Global S.A.S.
Provided customer assistance via phone calls, addressing inquiries, complaints, and requests effectively., Assisted clients with payments, transactions, and service-related issues., Troubleshot technical problems and followed up on customer cases to ensure resolution., Utilized CRM tools...
High School
Bachelor’s in Psychology
Descubre otros profesionales con experiencia similar
Maintained strong teamwork abilities and effective communication to support collaborative work environments.
