Karen - Interpreter at Teleperformance S.A.S.

Skilled in conveying information clearly and effectively in both English and Spanish.

Expert in performing consecutive and simultaneous interpretation in diverse settings.

Experienced in providing support and resolving inquiries to enhance customer satisfaction.

Proficient in diagnosing and resolving technical issues for clients.

Facilitate verbal communication between English and Spanish speakers in virtual settings.. Perform consecutive interpretation during calls while maintaining accuracy and tone.. Ensure confidentiality and precision in all transmitted information.. Collaborate with bilingual teams to guarantee clarity in communication.. Provide terminological clarifications and cultural adaptations when necessary.. Effectively manage multiple calls and maintain service quality under time constraints.

Provided customer assistance via phone calls, addressing inquiries, complaints, and requests effectively.. Assisted clients with payments, transactions, and service-related issues.. Troubleshot technical problems and followed up on customer cases to ensure resolution.. Utilized CRM tools efficiently and consistently met service metrics (NPS, AHT, FCR).. Maintained accurate records and organized data to improve process efficiency.. Demonstrated strong time management by balancing multiple customer interactions simultaneously.