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Karen
Customer Service & Marketing Professional with 8+ years of experience
Contacto
Montería, Córdoba, Colombia
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceIntermediate
Handled customer interactions and managed PQR cases at Versa Orion Contact Center.
Team ManagementIntermediate
Supervised teams in sales and marketing roles, including management at Diversifyo B.V.
Negotiation & SalesIntermediate
Engaged in sales negotiations and management within marketing and sales environments.
Marketing StrategyIntermediate
Participated in marketing planning and execution as Gerente de marketing.
Educación
Tectico laboral en MERCADEO Y VENTAS
CENSA centro de sistemas de antioquia
Completed Julio 2021
ADMINISTRACION FINANCIERA
Universidad de cartagena
Completed Actual
Idiomas
CastellanoNativo
InglésINTERMEDIO
HolandésBASICO
Resumen
Experienced customer service and marketing professional with over 8 years of experience managing call centers, leading marketing teams, and executing merchandising strategies.
Logros Clave
- Managed inbound call center operations, handling customer inquiries and PQR.
- Led a marketing team as Gerente de marketing, overseeing strategy development.
- Executed merchandising and promotional activities at Marcel France.
Experiencia
Agente contac center
VERSA ORION CONTAC CENTER
diciembre 2022 - Abril 2023
Atencon de llamadas entrantes, Servicio al cliente por medio de call center, Manejo de PQR
Impulsadora y mercaderista
MARCEL FRANCE
Enero 2022 - julio 2022
Gerente de marketing
DIVERSIFYO B.V
julio 2023 - enero 2025
Habilidades
Customer ServiceTeam ManagementNegotiation & SalesMarketing Strategy
Publicado en CazVid - 3 jul 2025