Karen - Workforce Coordinator with 5+ years in BPO Industry

Applied forecasting techniques to predict workforce needs and performance metrics.

Managed financial reports and assisted in budget projections to optimize resource allocation.

Developed and provided visibility into key performance indicators for operational improvement.

Created custom reports by manually extracting and consolidating data for productivity analysis.

Led the team on forecast, budget and KPi's projections, Assisted and monitoring processes related to financial reports, Developed and executed strategies to provide KPi’s visibility, Resolved Administrative problems and answered inquires.

Developed a long term forecast strategy for a new backoffice tool allowing to trace tickets, Developed a custom report for a tool lacking export functionality by manually extracting and consolidating data for productivity purposes

Created a payroll tracking file to monitor productivity and ensure accurate compensation, facilitating coordination with the payroll department