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Karina
IT Support Specialist with 8+ years in technical customer service
Contacto
Competencias
Provided tier 2 and tier 3 technical support for telecommunication and IT services, including troubleshooting hardware and software.
Responded to customer inquiries and supported representatives via chat and other communication channels.
Managed user accounts, reset passwords, configured IP printers, routers, hubs, and POS devices.
Ran weekly inventories and sales reports, managed account accountability for a client in the restaurant industry.
Troubleshot internal hardware such as cameras, POE devices, KVS controllers, and POS systems.
Educacion
Idiomas
Resumen
Experienced IT support professional with extensive background in technical support, systems administration, and customer service within telecom and IT industries.
Logros Clave
- Progressed from customer service representative to senior technical support roles.
- Provided tier 2 and tier 3 technical support for complex IT and telecommunication systems.
- Managed inventories, sales reports, and account configurations for a restaurant chain.
Experiencia
Assistance representative
Respond to questions of the customer service representatives via chat., Technical support tier 2.
Technical support agent
Provide technical support to a triple play service: phone, tv and internet.
Technical support agent
Provide technical support to a triple play service: phone, tv and internet. ( Comcast )
OTP3 Senior
Providing technical support as L2 and L3 IT to RTS campaign take calls from usa restaurant chain., Manage own business., Run inventories weekly, run sales reports on the point of sale, sales and receive providers. Manage accountability., Opening, follow up and closing tickets in service now,...
IT support L1 and L2
Troubleshoot azure accounts and Microsoft Office accounts, Unlocked users reset passwords and enable or disable accounts for different programs use in hospitals in the USA nationwide.