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Karina
Customer Service & Banking Professional with 10+ years of diversified experience
Contacto
Competencias
Handled customer claims and disputes via phone and ticketing systems, resolving escalations effectively.
Provided customer support and managed client portfolios across banking and remote environments.
Conducted financial statement assessments to support lending operations and credit closures at BBVA.
Redesigned workflows, implemented expense controls, and optimized operational processes for efficiency.
Developed investment plans and improved applicant profiling for banking operations as an independent consultant.
Educacion
Idiomas
Resumen
Experienced professional with expertise in customer claims, banking portfolios, and process optimization, committed to delivering quality results.
Logros Clave
- Managed customer claims and disputes in remote environments, resolving escalations effectively at TELEPERFORMANCE
- Reduced operating costs by approximately 35% and improved productivity at TECNOFORMAS S.A.
- Built strategic partnerships and managed mortgage and enterprise client portfolios to support business growth at BBVA
Experiencia
Bilingual Customer Service Agent (100% Remote)
Managed customer claims via phone and ticketing system in a fully remote environment; resolved disputes and escalations.
Mortgage Banking Officer
Managed mortgage client portfolios: profiling, document pre-evaluation, tracking, and loan closure., Coordinated with real estate developers and institutional BBVA projects; built strategic partnerships., Proactively resolved disputes, driving customer retention and loyalty.
Commercial Banking Officer
Handled enterprise client portfolios (working capital, real estate, leasing); executed credit closures., Conducted financial statement assessments to enable lending operations.
Finance and Administration Manager
Reduced annual operating costs by approximately 35% through streamlined process management and expense control., Boosted productivity (ratio improved from 1.25 to 1.95) and machine performance (from 50% to 70%) via preventive maintenance programs., Implemented monthly inventory tracking and...
Independent Consultant
Developed investment and project plans during initial phases., Improved applicant profiling for natural persons and companies for banking operations; composed certification manuals.