Karina - Customer Service & Administrative Support with 4+ years of diversified experience
Resumen
Experienced in customer support, administrative tasks, and communication, with proficiency in English and Spanish.
Logros Clave
- Handled comprehensive administrative tasks including cash and inventory management, and multi-channel communication support.
Habilidades
Provided support and assistance through inbound and outbound calls, ensuring customer needs were met effectively.
Performed scheduling, inventory management, and data entry tasks to support daily operations.
Fluent in English and Spanish, facilitating effective communication in diverse customer and colleague interactions.
Proficient in Word, PowerPoint, and Access for documentation, presentations, and data management.
Idiomas
Experiencia
Customer Service Representative
ServiPubliRios
Inbound/Outbound calls to verify health and dental insurance benefits with insureds., Application assistance, enrollment and termination., Handling over 60 calls per day also worked with chats.
Administrative assistant/ Customer service Representative
Judith Bakery
Handling Inbound and outbound calls to receive orders and set up delivery., Cash and inventory management., Handling appointments and scheduling delivery for current and future customers.
Educacion
Colegio Teresa Arce
I.N.O
Salomo n de la selva
Cencicomp
Secondary school graduate
MEPROC
Pharmacy assistance
Alianza Americana
Basic English
Alianza Americana
Third Level of intermediate english
University For Peace, Costa Rica and Quinnipiac University, New York
Leadership Professional Development Course