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Karla
Customer Service, Sales & Tech Support Representative
Contacto
Competencias
Delivered customer support in global contact centers, meeting quality and performance standards.
Provided technical assistance and troubleshooting to clients, ensuring effective solutions.
Managed logistics operations, communicating with teams and partners to resolve issues efficiently.
Led digital campaigns for social projects, promoting outreach and stakeholder engagement.
Designed and delivered English lessons tailored to different learning styles at StarsKids Play & Learn.
Educación
Idiomas
Resumen
Multilingual professional with over 5 years in customer support, sales, logistics, and digital marketing. Skilled in technical troubleshooting, client communication, and project coordination across diverse industries and international clients. Committed to delivering quality service and innovative...
Logros Clave
- Provided technical support and sales assistance to international clients at Asurion, resolving diverse technical issues.
- Coordinated logistics operations, supporting daily processes and resolving operational challenges in a fast-paced environment at Lean Staffing Group.
- Led digital marketing initiatives for social projects at Fundación FASE, enhancing outreach and engagement.
Experiencia
Customer Service, Sales & Tech Support Representative
Provided technical support, customer service, and sales assistance to international clients, Identified customer needs and offered tailored solutions while maintaining quality standards
Logistics Coordinator
Coordinated logistics operations and supported daily process execution, Communicated with internal teams and external partners to resolve operational issues
Customer Service Representative
Delivered customer support in English while meeting performance and quality metrics, Resolved inquiries and service issues in a global contact center environment
Marketing Lead
Led digital communication and marketing initiatives for social projects
English Teacher
Designed and delivered English lessons adapted to different learning styles