Experienced customer service professional from Honduras with 4+ years in client support, specializing in CRM systems, account management, and empathetic communication. Proven track record in resolving complex issues and maintaining high satisfaction levels.
Provided empathetic support, resolved issues, and maintained customer satisfaction across multiple roles.
Utilized CRM tools to manage customer accounts, track support tickets, and ensure effective communication.
Created, managed, and tracked support tickets to resolve customer inquiries efficiently.
Handled medical insurance accounts, checked coverage, and managed billing and quoting processes.
Startek, Comcast Xfinity Mobile
Built trusting relationship with customers to better understand needs., Resolved complex customer issues while maintaining high satisfaction standards and compliance with company policies.
Results CX, HUMANA
Medical Insurance services, handling information for members accounts., Billing, quoting and checked coverage for medical procedures and medications.
BLOOM
Delivered professional and empathetic customer support while ensuring efficient issue resolution., Created, managed, tracked, and resolved support tickets submitted through the company’s application system., Conducted customer satisfaction follow-up calls to gather feedback regarding service...
Linguistic and Literature
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Exhibited excellent verbal and written communication in customer support and remote roles.
