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Karol
Customer service voice agent
Contacto
Competencias
Coordinated project timelines, resources, and stakeholder communication.
Facilitated effective communication between teams and clients.
Identified potential project risks and implemented mitigation strategies.
Supervised and mentored project teams to ensure goal alignment.
Educación
Resumen
Experienced project manager specializing in technology projects with a proven track record of delivering complex initiatives.
Logros Clave
- Led cross-functional teams to deliver projects on time and within budget
- Streamlined internal processes, reducing project delivery time by 15%
- Managed multiple projects simultaneously, increasing overall team efficiency
Experiencia
Customer service voice agent
Provided bilingual customer service support for members of a fintech campaign, ensuring accurate information and a positive customer experience., Answered customer inquiries regarding products and services, offering guidance and basic troubleshooting when required., Utilized multiple tools and systems simultaneously to deliver efficient and high-quality support., Applied strong multitasking, communication, and interpersonal skills to handle high call volumes effectively., Contributed to the development and refinement of call scripts to improve productivity and meet performance targets.
Customer service agent
Handled inbound calls and responded to emails from hotel partners, providing accurate and timely assistance in both English and Spanish., Supported hotel partners with reservations, account updates, policy clarifications, and technical issues related to the Expedia platform., Ensured high customer satisfaction by resolving inquiries efficiently, maintaining professionalism, and meeting service-level agreements.