Detail-oriented data analyst skilled in extracting insights to support business decisions, with a proven track record of developing dashboards and improving data workflows.
Utilized statistical techniques and tools to interpret complex datasets and support business strategies.
Performed data extraction and manipulation from relational databases to facilitate analysis.
Created interactive dashboards and reports that improved data visibility for stakeholders.
Used Excel extensively for data cleaning, analysis, and presentation of findings.
OCLINICALS
Supervise a team of over 30 employees across multiple clinic locations., Serve as the primary point of contact for both internal teams and external clients, ensuring smooth communication and operations., Coordinate and oversee clinic workflows related to medical referrals, appointment scheduling, and staffing for medical and dental services., Deliver performance feedback and conduct regular one-on-one and team meetings to support staff development., Lead monthly performance review meetings with clients to evaluate service quality, address concerns, and implement improvements.
VIRTUAL ASSISTANT
Managed comprehensive back-office operations, including ticket creation, login credential management, and assistance with W-2 form submissions., Facilitated seamless communication between clients and service providers to ensure accurate and timely processing of income tax filings., Provided clients with detailed instructions and troubleshooting support to enhance overall service quality and client satisfaction.
EVERISE
Demonstrated expertise in providing clear, accurate, and professional guidance to clients navigating complex insurance-related inquiries., Committed to delivering high-quality, client-focused support by addressing a wide range of customer concerns with clarity and precision., Played a key role in ensuring that clients received comprehensive information, enabling them to make well-informed decisions about their insurance needs., Maintained a strong emphasis on professionalism and effective communication to foster a positive and informed customer experience.
Baccalaureate
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Worked with cross-departmental teams to identify data-driven solutions and improve processes.
TELUS DIGITAL
Cultivated a strong attention to detail and a deep understanding of customer service excellence., Responsible for designing and delivering training programs, providing constructive feedback, and identifying areas for individual and team growth., Emphasized leadership through empowerment, motivating teams to exceed performance expectations while fostering a collaborative and high-performance culture., Drove initiatives that enhanced customer satisfaction and streamlined service processes.
