Katherin - Customer Service & Account Management Specialist with 4+ years in BPO

Utilized Salesforce for managing customer data and case resolution in contact center operations.

Provided inbound and outbound customer support, ensuring resolution and satisfaction.

Coordinated internal projects and appointments to meet deadlines and client needs.

Excelled in providing clear and effective communication across team members and clients.

Provided real-time assistance and guidance to agents on the floor., Supported escalations and helped resolve complex customer cases., Ensured process compliance and accuracy in agent interactions., Delivered immediate feedback to improve team performance and service quality.

Manage and resolve cases and client requests with high accuracy., Coordinate projects and internal tasks to ensure timely completion., Schedule and manage appointments for clients and internal teams., Provide direct support to clients, ensuring high satisfaction., Conduct follow-ups and maintain...

Managed inbound and outbound calls., Handled customer emails, cases, and bidding processes., Performed follow-ups to ensure resolution and satisfaction., Supported daily operations in a fast-paced environment.