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Katherine
Certified Customer Service Agent
Contacto
Competencias
Demonstrated experience with Citrix.
Demonstrated experience with IRIS.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Windows.
Demonstrated experience with Data entry and documentation.
Educación
Resumen
Certified Customer Service Agent open to new opportunities
Experiencia
Certified Customer Service Agent
Handle incoming calls and assist members with questions and service needs.. Guide new clients through the eligibility process.. Review eligibility information and approve qualified members for membership and insurance in accordance with applicable guidelines.. Follow required performance metrics, quality standards, and data-tracking requirements.
Customer Service Representative
Handled high-volume inbound calls, service inquiries, scheduling needs, and issue resolution.. Scheduled and coordinated service appointments while ensuring accuracy and customer convenience.. Documented customer interactions accurately and completed special projects and administrative tasks.. Navigated multiple systems during live interactions and maintained typing speed of 35+ WPM.. Delivered professional, empathetic service to enhance customer satisfaction.
Barista
Prepared coffee drinks, smoothies, and acai bowls; assisted customers with orders and menu questions.. Created acrylic paintings for business advertising and promotional displays.. Answered phones, maintained inventory, restocked supplies, and helped manage business social media accounts.
Medical Assistant / Receptionist
Assisted physicians during consultations, surgeries, and minor procedures; escorted and prepared patients for treatment.. Took foot and ankle X-rays, performed passive therapy treatments, and sterilized instruments and exam rooms.. Provided aftercare instructions, conducted follow-up calls, supported scheduling and insurance verification, and dressed and wrapped wounds.
Receptionist / Dog Handler
Greeted clients and checked dogs in for daycare, grooming, and overnight stays; managed phone calls and scheduling.. Conducted temperament tests, supervised playgroups, walked and fed dogs, and administered medication when required.. Maintained facility cleanliness, supported social media promotion, and monitored 35–45 dogs per shift.