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Katherine
Customer Service & QA Specialist with 5+ years in tech and healthcare
Contacto
Competencias
Handled customer service and back office tasks using platforms like Hubspot, Salesforce, and Teams.
Provided technical assistance, billing support, and platform transfers, including IP address management.
Utilized Slack, Teams, and other platforms for communication and collaboration.
Engaged in basic website programming and AI platform creation during role at Telus International.
Provided bilingual Spanish-English medical interpretation services.
Educacion
Idiomas
Resumen
Experienced in customer service, technical support, and bilingual interpretation, with a background in healthcare and tech industries.
Logros Clave
- Supported multi-platform customer service and sales operations at Alorica and Everise.
- Performed basic website programming and IA platform creation at Telus International.
- Provided bilingual medical interpretation (Spanish-English) and technical support.
Experiencia
Profesional Publicity (Technic)
Customer Service and QA (call center oriented)
Customer service and back office labors using hobspot, salesforce and platforms., Communications with platforms like teams.
Customer service Advocate for UHC
Customer service representative and Sales., Use of a specialized platform to look for information on subscriptions and prescriptions.
Quality Assurance WIX
Comunications through slack., Web site programmin (basics), IA platform creation and trial., Ticket solving with platforms like ACC and Hubspot, Technical support, billing and customer service., Assistance transferring IP addresses to other platforms.