Experienced in customer care, quality analysis, and team collaboration across diverse industries including utilities, auto parts, and hospitality, with proven role progression and skills diversity.
Handled customer support for utility companies and auto parts retailers, ensuring customer satisfaction.
Conducted quality assurance reviews to improve customer service processes.
Effective professional communication across phone, email, and in-person interactions.
Managed lead follow-up, appointment setting, and client engagement activities.
Teleperformance Nearshore North
Customer care representative for a foreign utility company on Texas, Georgia; for 2 and a half years., Quality Analyst for CCR for 1 year.
Datazone
Customer care representative for all USA Autozones customer service.
Restaurants
Worked in different restaurants simultaneously with other jobs., Started at the age of 18 working as a waitress until I became a chef.
Keller Williams Realty, Emerald Coast Florida
Take cold calls and follow up on leads., Set appointments and provide listings to buyers., Schedule calls or meet-ups for the agents to meet the leads., Answer calls, emails and text.
Licenciada en Gastronomía
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Collaborated with team members in hospitality and customer service roles to achieve service goals.
