Provided customer support and solutions across retail, finance, and hospitality sectors, ensuring client satisfaction.
Communication SkillsAdvanced
Effectively conveyed information to customers and team members, facilitating understanding and collaboration.
LeadershipIntermediate
Led teams as Store Manager and Supervisor, coordinating daily operations and staff activities.
Conflict ResolutionIntermediate
Resolved customer complaints and internal issues to maintain positive relations and service quality.
Sales & NegotiationIntermediate
Engaged customers as a Sales Specialist and Consultant, applying negotiation skills to maximize outcomes.
Educación
Architecture
National Autonomous University of Nicaragua
2018
Interior Design
PCS International
2019
AutoCAD 2D and 3D
National University of Engineering
2014
Sketch up
National University of Engineering
2015
Cost and budget of vertical and horizontal works
National University of Engineering
2016
Security Awareness
SITEL Nicaragua _ MoneyGram International
Proficiency Security awareness for all seafarers
STCWS
Proficiency in Crisis Management and human behavior training including passenger safety, cargo safety and hull integrity training
STCWS
Crowd Management, Passenger safety and safety training for personnel providing direct services to passengers in passenger spaces.
STCWS
Personal Security and Social Responsibilities
STCWS
Prevention and Fight against fire
STCWS
Proficiency in personal survival techniques
STCWS
Elementary First Aid
STCWS
Idiomas
Spanishadvanced
Englishadvanced
Resumen
A dedicated customer service specialist with a diverse background spanning retail, finance, sales, and hospitality, equipped with leadership and communication expertise.
Logros Clave
Gained extensive customer service experience across multiple industries including retail, finance, and hospitality
Operated as a Store Owner Manager, demonstrating entrepreneurship and leadership skills
Held roles with increasing responsibility such as Quality Assurance Specialist and Project Supervisor
Experiencia
Customer Service Representative
Toys R Us and Baby R Us (SITEL Nicaragua)
November 2017 - March 2018
Store manager, Store support specialist
Customer Service Representative
MoneyGram International (SITEL Nicaragua)
March 2018 - May 2019
Money transfer agent, Money transfer online assistant, Quality assurance specialist
Customer Service Representative
Global consumer care, Equifax (SITEL, Nicaragua)
April 2020
Sales Specialist
Global Consumer Solutions, Equifax (SITEL, Nicaragua)
April 2020 - July 2021
Project Assistant, Cartoonist and supervisor
PROYECTA
March 2016 - February 2017
Customer Service Representative
Amazon (Ibex, Global)
October 2019 - February 2020
Sales Assistant
Gas agency y Carnival Keleanny
April 2020 - June 2021
Resident Architect
A+B Architects, Archbold Barrera Architects
December 2020
Sales Consultant Specialist
Safe Credit Solutions Inc.
July 2021
Customer service assistant
Teleperformance
August 2021 - February 2022
Customer Service representative
AmeriGas (SITEL, Nicaragua)
October 2021 - February 2022
Sales specialist
4change energy (Value Best Brand, VBB), Web Help Nicaragua
April 22
Store Owner Manager
D & K Varieties
May 16th - Current
Gift shop sale's associate - parrot tree plantation beach and resort
February 2012 - April 2013
Shop Sales associate – Cruise Ships
Starboard Cruises services an LVMH company Louis Vuitton, Moet Henessy (Royal Caribbean International ltd)