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K

Katiuska

Customer Service with diverse industry experience and key strengths in client relations

Contacto

Managua, Managua Department, Nicaragua
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Provided customer support and solutions across retail, finance, and hospitality sectors, ensuring client satisfaction.

Communication SkillsAdvanced

Effectively conveyed information to customers and team members, facilitating understanding and collaboration.

LeadershipIntermediate

Led teams as Store Manager and Supervisor, coordinating daily operations and staff activities.

Conflict ResolutionIntermediate

Resolved customer complaints and internal issues to maintain positive relations and service quality.

Sales & NegotiationIntermediate

Engaged customers as a Sales Specialist and Consultant, applying negotiation skills to maximize outcomes.

Educación

Architecture
National Autonomous University of Nicaragua
2018
Interior Design
PCS International
2019
AutoCAD 2D and 3D
National University of Engineering
2014
Sketch up
National University of Engineering
2015
Cost and budget of vertical and horizontal works
National University of Engineering
2016
Security Awareness
SITEL Nicaragua _ MoneyGram International
Proficiency Security awareness for all seafarers
STCWS
Proficiency in Crisis Management and human behavior training including passenger safety, cargo safety and hull integrity training
STCWS
Crowd Management, Passenger safety and safety training for personnel providing direct services to passengers in passenger spaces.
STCWS
Personal Security and Social Responsibilities
STCWS
Prevention and Fight against fire
STCWS
Proficiency in personal survival techniques
STCWS
Elementary First Aid
STCWS

Idiomas

Spanishadvanced
Englishadvanced

Resumen

A dedicated customer service specialist with a diverse background spanning retail, finance, sales, and hospitality, equipped with leadership and communication expertise.

Logros Clave

  • Gained extensive customer service experience across multiple industries including retail, finance, and hospitality
  • Operated as a Store Owner Manager, demonstrating entrepreneurship and leadership skills
  • Held roles with increasing responsibility such as Quality Assurance Specialist and Project Supervisor

Experiencia

Customer Service Representative

Toys R Us and Baby R Us (SITEL Nicaragua)
November 2017 - March 2018

Store manager, Store support specialist

Customer Service Representative

MoneyGram International (SITEL Nicaragua)
March 2018 - May 2019

Money transfer agent, Money transfer online assistant, Quality assurance specialist

Customer Service Representative

Global consumer care, Equifax (SITEL, Nicaragua)
April 2020

Sales Specialist

Global Consumer Solutions, Equifax (SITEL, Nicaragua)
April 2020 - July 2021

Project Assistant, Cartoonist and supervisor

PROYECTA
March 2016 - February 2017

Customer Service Representative

Amazon (Ibex, Global)
October 2019 - February 2020

Sales Assistant

Gas agency y Carnival Keleanny
April 2020 - June 2021

Resident Architect

A+B Architects, Archbold Barrera Architects
December 2020

Sales Consultant Specialist

Safe Credit Solutions Inc.
July 2021

Customer service assistant

Teleperformance
August 2021 - February 2022

Customer Service representative

AmeriGas (SITEL, Nicaragua)
October 2021 - February 2022

Sales specialist

4change energy (Value Best Brand, VBB), Web Help Nicaragua
April 22

Store Owner Manager

D & K Varieties
May 16th - Current
Gift shop sale's associate - parrot tree plantation beach and resort
February 2012 - April 2013

Shop Sales associate – Cruise Ships

Starboard Cruises services an LVMH company Louis Vuitton, Moet Henessy (Royal Caribbean International ltd)
October 10th 2022 - January 25th 2024

Customer Care Retention specialist

Individual Contractor, Great HealthWorks
May 1st 2024 - Current

Administration Assistant Manager

Hotel Paraiso Beach
Sept 13th 2024 - Current

Habilidades

Customer ServiceCommunication SkillsLeadershipConflict ResolutionSales & Negotiation
Publicado en CazVid - 3 jul 2025
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