Katlego

Demonstrated experience with Microsoft Office Applications.

Act as a consultant, the main duty is to attend to the member application as per the 2 pot system requirements.. Carry out all relevant administrative duties and respond to relevant queries.. Attend to various mines or shafts according to the schedule.. Assess the required documents to check validity.. Scan and upload the document on the members records.. Initiate the claim on the Everest system as per the member requirements.. Print the form and obtain the member's signature.. Travel and attend to members at various mining houses or shafts as per schedule.

Facilitate quality delivery across various teams.. Monitor quality adherence and compliance to quality standards.. Ensure implementation of identified quality methodologies and improvement initiatives.. Deploy the quality management tools.. Provide support and act as a feedback channel of quality issues.. Communicate quality initiatives.. Provide ongoing intelligence on customers and competitors using internal and external data sources.. Offer input into market analysis and segmentation.. Assist in aligning processes in the business and ensure that this is in line with customer's expectations.. Identify possible risks in the area and come up with suitable action plans to ensure there are no loopholes in the process.

Liaise with customers to identify and discuss reason for additional contact.. Gain an understanding of manager ring back reason from previous job history and customers contact to resolve customers' query.. Take ownership and manage customers' expectations.. Manage the local landowners where we are taking the land for the project build.. Ensure questions that arise from additional contact and manager ring backs are directed to the correct place for resolution and escalated if required.. Ensure customers are kept fully informed of developments/progress.. Take personal ownership and deliver a personal service which exceeds customer expectations.. Identify and implement solutions to resolve any issues that may result in a dissatisfied customer.. Ensure own compliance with Quality procedures.. Ensure that SAP is updated with all conversations and agreements.. Proactive monitoring of customer commitments.. Proactively monitor customer work contact customers early to advise of problems with meeting commitments or appointments, agreeing a new date if necessary.. Deal with queries from the customer and ensure other questions that arise during contact are directed to the correct place for resolution.. Escalate situations to Manager to assist in managing operational risk.. Relay information to other internal stakeholders in incident situations.. Ensure own compliance with contingency plan procedures during incidents.. Proactively screen confirmed work orders to verify satisfactory completion.. Proactively monitor newly confirmed operations in the live environment.. Assess status of confirmed operations and undertake further work as required.. Send satisfaction survey to customer to understand if they are fully satisfied with the work that has been completed.. Take the appropriate action for unresolved customer issues and feedback to improve customer satisfaction.. Highlight any areas of process non-compliance so training needs can be identified.

Opening of accounts: Support the frontline in assisting customers as and when the need arises.. Ensures that routine compliance according to laid down procedures and controls are followed in order to minimize the risk of loss through the opening of fraudulent and undesirable accounts.. Obtains mandates for accounts when required.. Ensures that all new service requests (queries and complaints) are logged correctly, as either a 'first contact resolution' or 'non -first contact resolution' as appropriate.. Ensures that service requests in personal work list are actioned within agreed timelines.. Completes the necessary checklist for all accounts regarded as high risk according to laid down procedures as stipulated in GRG.. Files mandates accurately.. Filing of Credit card and debit cards applications.. Follow up on applications out of Service Level Agreement for Card and Home Loan products.. Actioning of excess and dormancy list received from credit.. Identifies cross selling and migration opportunities reactively.. Completes sales and lead generation tracking forms on a daily basis.. Participates in tactical sales/marketing activities as required.. Facilitated smooth communication between the sales team and internal departments, minimizing delays or misunderstandings.. Reduced order errors with meticulous attention to detail in data entry and order tracking.. Maximized lead generation by maintaining an organized database of potential clients for the sales team to pursue.. Strengthened client relationships through consistent communication, fostering trust and loyalty.

Issues Cheque books, Master Cards, Garage cards, Automated Teller Machine (ATM) cards and Personal Identification Number (PIN) codes according to laid down procedures as stipulated in the Group Reference Guide (GRG).. Links/de-links accounts to ATM cards and Master Cards for walk in customers according to laid down procedures as stipulated in GRG.. Orders replacement credit cards from Card Division upon customer request.. Attend to daily/monthly increase/decrease of Master Card limits, as per request from customer.. Process fixed savings account transactions for walk in customers according to laid down policies and procedures as stipulated in GRG.. Attends to requests and provides Collect statements to customers according to laid down procedures as stipulated in GRG.. Processes stop payments, stop orders and standing instructions for walk in customers according to laid down procedures as stipulated in GRG.. Issues provisional statements, balance and other simple (Funeral Plan/Standing Order and Stop Payment) enquiries for walk-in customers according to laid down procedures as stipulated in GRG.. Amends EAP beneficiaries for walk-in customers according to laid down procedures as stipulated on GRG.. Processes value transactions for walk in customers according to laid down procedures as stipulated on GRG.. Processes transactional limits on ATM/credit cards for walk in customers according to laid down procedures as stipulated on GRG.. Issues deposit books to customers according to laid down procedures as stipulated on GRG.. Issues unpaid cheques for collection when customers call to collect.. Ensures that all new service requests (queries and complaints) are logged correctly, as either a 'first contact resolution' or 'non first contact resolution' as appropriate.