Experienced operations supervisor with expertise in international coordination, team leadership, and digital marketing initiatives. Proven ability to manage cross-functional teams and improve customer satisfaction.
Led and trained teams to improve productivity and customer satisfaction.
Managed cross-regional communications and ensured smooth operation workflows.
Created websites and social media campaigns to increase client engagement.
Provided tailored support to clients, addressing inquiries and resolving issues effectively.
LSA
Thryv
Continuum Global Solutions
Oversaw and coordinated international operations, ensuring seamless communication and collaboration across multiple regions., Provided tailored support to international clients, addressing their needs and resolving issues to ensure high levels of satisfaction., Directly oversaw a team of over 15 representatives, ensuring they were well-trained, productive, and effective in their roles., Dedicated to increasing customer satisfaction and improving the overall customer experience., Strategically worked to maximize revenue through the sale of products and services, contributing to the company’s bottom line., Managed and ensured the accurate and timely fulfillment of digital orders, coordinating with various teams to deliver exceptional service., Provided expert guidance and assistance to clients, resolving inquiries related to digital products and services, and enhancing overall customer satisfaction., Successfully designed and created clients’ websites and social media campaigns, driving visibility and engagement., Analyzed data to identify trends and implement improvements in the fulfillment process, streamlining operations and maintaining high-quality service standards.
IT Technician
Clinical Psychology
6th Semester MD
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Analyzed operational data to identify trends and streamline fulfillment processes.
