Dedicated customer service representative experienced in healthcare and telecom industries, skilled in communication, problem-solving, and process support.
Demonstrated strong verbal and written skills in engaging with customers and team members.
Provided effective support and problem resolution to maintain customer satisfaction and loyalty.
Collaborated with colleagues across roles to ensure smooth customer service operations.
Adjusted to various customer needs and different company procedures seamlessly.
Great Health Works
Gather, and Updating Costumers Info., Recovering Accounts., Placing Orders, Processing Payments, Sending Invoices, Approving refunds, and Tracking Orders., Supporting Costumers with General Info about the Product, and Company.
Teleperformance, Nic
Replying to cases via Chat and Email, Filing claims, and escalating cases., Updating customers’ information on file, Making Outbound follow-up Calls., Approving Refunds, Ensuring a high and satisfactory service
Ibex, Nic
Answering Inbound calls., Providing Cust Support, and also Retaining Cust, Updating/Adding customers personal information on file, Building Cust Relationship, Analyzing Cust Behavior, Building revenue for the company (Pitching sales), Offering alternatives of Products
High school
University
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