Keldon - Customer Service Specialist with 3+ years in healthcare and telecom sectors

Jinotepe, Carazo Department, NicaraguaRemotoen

Managed customer accounts across multiple companies, performing duties such as updating info, processing payments, and handling refunds.

Handled complex customer interactions via chat, email, and calls, ensuring high satisfaction and service quality.

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Resumen

Dedicated customer service representative experienced in healthcare and telecom industries, skilled in communication, problem-solving, and process support.

Logros Clave

Contributed to revenue growth by providing support, building customer relationships, and upselling product options.

Habilidades

CommunicationAdvanced

Demonstrated strong verbal and written skills in engaging with customers and team members.

Customer ServiceAdvanced

Provided effective support and problem resolution to maintain customer satisfaction and loyalty.

TeamworkIntermediate

Collaborated with colleagues across roles to ensure smooth customer service operations.

AdaptabilityIntermediate

Adjusted to various customer needs and different company procedures seamlessly.

Critical ThinkingIntermediate

Experiencia

Customer Care Representative, Recovery, Sales, and Retention

Great Health Works

AUGUST 17/23 - March 10/25

Gather, and Updating Costumers Info., Recovering Accounts., Placing Orders, Processing Payments, Sending Invoices, Approving refunds, and Tracking Orders., Supporting Costumers with General Info about the Product, and Company.

Customer service representative (Chats, Back office)

Teleperformance, Nic

JAN 13/22 - OCT 30/22

Replying to cases via Chat and Email, Filing claims, and escalating cases., Updating customers’ information on file, Making Outbound follow-up Calls., Approving Refunds, Ensuring a high and satisfactory service

Customer service representative, Sales, and retention (Calls, Chats)

Ibex, Nic

MAR 3/21 - DEC 19/22

Answering Inbound calls., Providing Cust Support, and also Retaining Cust, Updating/Adding customers personal information on file, Building Cust Relationship, Analyzing Cust Behavior, Building revenue for the company (Pitching sales), Offering alternatives of Products