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Kelly
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Professional profile
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Administrative Assistant & Billing Specialist
Manage daily administrative operations and office support functions.. Prepare and process invoices with a high degree of accuracy.. Perform bookkeeping duties, maintain financial records, and assist with business operations.. Coordinate communications and support efficient workflow.
Personal Trainer
Built and maintain a successful independent personal training business.. Develop customized fitness programs for adults, seniors, and athletes.. Monitor client progress and adjust programs to maximize results.. Manage client scheduling, retention, and business operations.. Foster long-term client relationships through coaching and accountability.
Lead Server / Front-of-House Team Member
Delivered exceptional customer service in a high-volume hospitality environment. Coordinated communication among guests, kitchen staff, and management.. Trained and mentored new employees on service standards and procedures.. Resolved customer concerns professionally and efficiently.. Assisted with seating management and daily restaurant operations.
One Stop Student Service Specialist I
Assisted students with financial aid, registration, graduation requirements, and account inquiries.. Explained financial aid eligibility, verification requirements, and application processes. Researched and resolved student account issues to ensure timely funding.. Processed refunds and maintained compliance with federal and university regulations.. Conducted outreach regarding outstanding balances and payment solutions.