Kelsey - Auto Claims Supervisor at Farmers Insurance

Expertise in investigating insurance claims, evaluating damages, and interpreting policy coverage.

Proven ability to lead, coach, and develop teams to achieve operational goals and improve performance.

Skilled in managing client interactions, negotiating claims, and ensuring customer satisfaction.

Proficient in Xactimate and XactAnalysis for accurate claim assessment and reporting.

Demonstrated strong organizational and problem solving skills while maintaining accurate documentation and compliance.. Utilized Xactimate and XactAnalysis to prepare detailed repair and content estimates, process claims, and communicate with policy holders and contractors.

Managed daily operations, monitored performance metrics, conducted quality reviews and provided coaching and development to support company and employee growth and productivity.. Collaborated with cross functional teams to improve processes, achieve department goals, and enhance the customer experience and employee engagement.

Conducted thorough investigations, evaluated damages, interpreted policy coverage, negotiated liability and facilitated timely claim resolutions.. Managed a high volume case load while consistently meeting productivity, quality, and customer service expectations.

Managed the daily operations, overseeing staff scheduling, recruitment training, customer service, membership sales, payroll and human resources.. Led and developed a team of service providers and front desk associates while fostering a positive, high performing, inclusive work environment.