Kendall - HR Case Manager with 5+ years in Employee Relations and Leave Management

Handled leave processes, policy guidance, and compliance adherence for employee absences, resolving complex cases.

Provided professional support and communication to employees, managing inquiries and aligning with HR policies.

Created reports and analyzed operational data to support decision-making and continuous improvement efforts.

Worked with cross-functional teams and leadership to streamline processes and resolve complex cases.

Delivered timely and professional customer service by resolving employee inquiries related to Leave of Absence (LOA), ensuring clear communication and empathy throughout the process., Utilized multiple systems to manage and track LOA cases, ensuring adherence to policies and compliance...

Took full ownership of high-complexity LOA cases, analyzing employee needs and making adjustments based on evolving circumstances., Assessed and addressed risk in decision-making processes, ensuring compliance with internal policies and regulatory standards., Led team initiatives to improve...

Acted as the initial point of contact for employees initiating LOA, offering expert guidance and ensuring an efficient and compliant process., Supported employees through the onboarding and LOA process, answering queries, and providing solutions to enhance their experience., Reviewed digital...