Kenneth - Program Manager with 10+ years of vendor and process management

San José, San José, Costa Ricaen

Led chargeback operations processing over 30,000 cases weekly at Amazon.

Established and managed a Project Management Office to standardize project execution.

Publicado en CazVid

Resumen

Seasoned professional with expertise in data-driven process improvement, vendor relations, and project governance within e-commerce and procurement domains.

Logros Clave

Reduced chargebacks, disputes, and process defects through data-driven improvements and root cause analysis.

Habilidades

Project ManagementExpert

Led cross-functional initiatives, established PMO frameworks, and managed large-scale projects.

Vendor ManagementAdvanced

Owned vendor relationships with global suppliers, improving compliance and operational outcomes.

Data AnalysisAdvanced

Utilized Excel, Power BI, Python, and Tableau to analyze operational data and inform strategic decisions.

Operational Performance MonitoringAdvanced

Monitored KPIs, ensured SLA adherence, and managed process improvements to optimize operations.

Root Cause Analysis

Experiencia

Program Manager

Amazon

Mar 2020 - May 2025

Led a large-scale chargeback operation processing over 30,000+ cases weekly from Amazon Vendors, ensuring accurate resolution and strict adherence to SLAs and quality standards., Oversaw a Process Improvement Validation function focused on identifying inefficiencies, validating automation...

Team Manager

Amazon

Aug 2016 - Feb 2020

Monitored and maintained operational performance metrics, ensuring accuracy, productivity, and compliance with established quality standards., Supported process validation and improvement efforts, identifying pain points, testing automation proposals, and driving enhancements to reduce manual...

Purchasing Administrator

Intel

Aug 2015 - Aug 2016

Reviewed and validated vendor documentation and business transactions to ensure full compliance with Intel’s global purchasing policies, legal standards, and corporate governance., Conducted data-driven evaluations of vendor performance, analyzing financial stability, service quality, and...