Kenis - Customer Service Professional with 5+ years in B2B and B2C domains

Extensive experience in resolving customer issues, complaint handling, and multilingual support.

Proficient in managing account access, transactions, and security measures in financial services.

Skilled in creating and supporting web stores, assisting with themes, domains, and business growth.

Fluent in English, French, and Spanish, with strong listening and interpersonal skills.

Resolve customer's issues in regard to their packages, Handle their complaints and requests, Provide retention in case of a damaged package.

Help the customer's to solve their inquiries in regard to their warranty claims, Take the orders of the customers, Provide customer service in case of any complaint, Handled in 3 languages (French, English and Spanish)

Investigate about incorrect or wrong transactions in the account., Issue debit and credit cards., Approval of account changes and loans., Help customers to access to their accounts., Recover of accounts that were hacked or manipulated by another person., Account balance and overdrafts., Shopify...

Call potential clients that have recently had an accident, and offer them our legal services. And provide them with information about how the legal processes will be., Outbound caller, Sales, English and Spanish, Data entry and legal documentation recopilation.