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Kerlyn
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Contacto
Competencias
Demonstrated experience with Leadership and team management.
Demonstrated experience with Customer Service and problem-solving.
Demonstrated experience with Adaptability and quick learning.
Demonstrated experience with Time management and organization.
Demonstrated experience with Effective communication.
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Idiomas
Resumen
View Kerlyn's professional profile on CazVid.
Experiencia
Customer Service (Receptionist)
Reception and welcome of guests., Coordination of reservations and management of arrivals and departures., Cash management and collection processes., Coordinated additional guest services., Supervision of the daily operation of the hotel.
Quality Control (Operational Quality Analyst)
Supervised and ensured quality control of internal processes., Validation of information and operational processes to ensure compliance with company standards., Data analysis and performance reporting., Coordination with other departments to ensure operational efficiency., Identification of areas for improvement and proposal of solutions to optimize performance.
Customer Service (Collections Analyst)
Account management and payment tracking., Contacted customers to resolve collection issues., Advice and negotiation of payment solutions., Data management and transaction records., Collaboration with the team to ensure the correct updating of the accounts., Compliance with internal company policies and procedures.
Customer Service (Fraud & KYC Analyst)
Account management and verification under KYC (Know Your Customer) processes., Detection and analysis of potential fraud in Capital One customer accounts., Investigation of suspicious transactions and customer identity validation., Handling of confidential information under strict security standards., Customer support through digital and phone channels for case resolution., Compliance with company policies, quality metrics, and response times., Coordination with internal teams for fraud prevention and control.