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Kervin
Data Analyst with 5 years of experience in retail and healthcare
Contacto
Competencias
Utilized statistical tools and techniques to interpret complex datasets for client projects.
Maintained and queried databases to support analytical reporting and data integrity.
Created dashboards and visual reports to communicate insights to stakeholders.
Used Excel extensively for data cleaning, analysis, and reporting tasks.
Educacion
Resumen
Experienced data analyst specializing in retail and healthcare sectors, proficient in data interpretation and visualization.
Logros Clave
- Led data collection and analysis for over 30 client projects, improving reporting accuracy.
- Developed dashboards that provided real-time insights, contributing to strategic decision-making.
- Streamlined data entry processes reducing errors by 20% and increasing efficiency.
Experiencia
Patient Service Representative
Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency., Scheduled appointments and assisted with referrals., Verified patient information to ensure accuracy prior to appointment check-in., Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
Customer Service Representative - Retail
Handled 80+ daily customer inquiries and payment-related tickets, ensuring timely and accurate resolutions., Applied Know Your Customer (KYC) verification methods to authenticate customer identities and prevent fraudulent transactions., Assisted customers via back-office support, processing refunds, order modifications, and account verifications in compliance with company policies., Provided recommendations on new products and services, enhancing customer engagement and sales conversion., Maintained detailed records of transactions and customer interactions, improving compliance tracking and operational efficiency.
Advisor I - Customer Service, KYC AML
Applied Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols to verify customer identities, mitigate risks, and ensure compliance with financial regulations., Assisted customers via chat, phone calls, and emails, providing high-quality service and resolving inquiries efficiently., Conducted account verification and fraud prevention checks, enhancing security and reducing unauthorized transactions., Maintained detailed documentation of customer interactions and financial processes, improving team efficiency and compliance tracking.
Kitchen Assistant & Customer Service
Provided customer service, order processing, and cashier support in a fast-paced environment., Managed food preparation and delivery, ensuring high-quality standards., Acted as an interpreter for Spanish-speaking customers to facilitate seamless service.
Customer Service Associate - ICVP Account
Provided customer support through inbound calls and chat assistance., Assisted clients with billing inquiries, troubleshooting, and account management.