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Kessler
Customer Support and Data Analyst with 5+ years in tech and construction sectors
Video resume
Contacto
Competencias
Proficient in Zendesk, Go High Level, and Job Nimbus for managing customer interactions and workflows.
Experienced in data entry, data integrity, CRM maintenance, and spreadsheet reporting across multiple roles.
Provided troubleshooting, issue resolution, and support for Windows OS and networking problems.
Skilled in copywriting, content creation, and customer communication via various channels.
Analyzed regulatory data, drafted summaries, and supervised data quality for multiple sectors.
Educacion
Idiomas
Resumen
Experienced in onboarding, client engagement, data management, and technical troubleshooting, with a focus on delivering quality assistance in tech, real estate, and construction industries.
Logros Clave
- Handled over 120 daily calls at Bigfoot Construction, consistently meeting or exceeding appointment setting targets.
- Managed real estate listings and supported client inquiries across multiple channels at OfficeSpace.com, ensuring data accuracy and compliance.
- Reduced average handle time by 37% at Concentrix through coaching and technical support for Windows OS inquiries.
Experiencia
Appointment Setter
Handled over 120 outbound and inbound calls daily to qualify leads and schedule appointments for impact window and roofing services, consistently meeting or exceeding daily conversion targets., Utilized CRMs such as Go High Level and Job Nimbus to manage lead pipelines, track appointment statuses,...
Customer Support
Provided responsive and empathetic support to clients in the real estate industry, assisting with property listings, tenant inquiries, and account issues via Zendesk across multiple communication channels (email, chat, and phone)., Managed and updated real estate listings with accuracy and...
Data Scraper
Scraped 15+ daily regulator websites to determine relevant information made up of news, press conferences, and laws, to be sent to Analytics team., Ensured data cleanliness of the information structure by reviewing datasets of regulator entries, to avoid repeats and errors.
Data Analyst
Read, interpreted and drafted summaries for 70+ daily alerts from regulators (including updated news, press releases, blogs)., Covered regulator updates from 5+ sectors including Financial Services, Healthcare, Employment, Transportation, and Climate & Energy, in 4 countries (including...
Technical Support Agent
Reduced the average handle time by 37% by coaching 30+ agents with case handling techniques, achieving a handle time of 21 minutes., Solved 12+ daily customer service inquiries for windows OS regarding troubleshooting, driver incompatibilities and basic networking, through phone and chat channels.,...
Data Analyst
Evaluated 150 architectural projects across the U.S. to compile data for 2000+ products per month, to feed an excel database of construction materials used to acknowledge supply & demand.